Chatbot for adults only
As mentioned earlier, communication is a messy affair during the initial rounds of the hiring process because human recruiters don’t have the time to communicate properly with candidates.A recruitment bot can effectively eradicate this communication gap.This is a dangerous situation given that a candidate’s first experience with a company will help them decide if they want to work with a company or not.When they do not get the attention they deserve, most candidates (even those who are best qualified for a job) lose interest in the company.With the invention of chatbots, Alan Turing’s prediction has been deemed successful.Chatbots have successfully taken several online conversations and made hard for us to differentiate between a chatbot and a human.A recruitment bot could drastically enhance a candidate’s experience by answering all of the candidate’s questions regarding a particular job that a human recruiter would have no time for.According to Talview, 75% of the recruitment process can be automated with the help of chatbots.
A recruitment bot can provide candidates with additional information about the position instantly, helping candidates decide if they are fit for the role.
Here are some interesting observations made in the 2018 State of Chatbots Report: How Chatbots are Reshaping Online Experiences: ⦁ 37% of adults expect to get quick answers to questions in an emergency ⦁ 35% of adults expect to get detailed answers or explanations ⦁ 34% of adults use a chatbot as a means for getting connected with a human The statistics are high for on-demand answers at the right time.
⦁ 64% of adults believe the top benefit is the ability to get 24-hour service ⦁ 55% of adults believe the top benefit is getting instant responses to inquiries ⦁ 55% of adults believe the top benefit is getting answers to simple questions Top concerns for using a chatbot are interestingly the same concerns regarding interacting with a human.
The end result is this: Recruiters choose to complete their everyday jobs properly, and give less importance to candidates and their queries.
In fact, Workopolis found that 43% of candidates never hear back from a company after one touch-point.