An error occurred while updating the firmware 6727

As per the logstash guide, the only requirement is jdk 8 and I have properly installed it and set my JAVA_HOME environment variable.

I've already tried so many ways including installing ruby and installing logstash-core (error again, cannot find the gem). Any ideas on why this happens and how to resolve it?

Anyway everything is fixed I spent more time on the phone than i would have liked and had to get a "special exception" from a supervisor who insisted she agreed with the tech that it was a software problem. I would like to see premium plus support be on-shore techs. As a software developer I work with offshore teams every day from many countries(for the last 12 years).What do you guys think should I suck it up and do a factory reset or wait for the hardware replacement and hope that does it? Issue persists except now I cant even connect my mouse.Event log shows the same bthusb errors as it did before..I'm still a bit confused why next business day support could take up to 4 days according to the email I got from tech support u/alienware_umari had a similar issue with my aw 17 r4 with my usb c port, it would over heat and not function properly until i rebooted the computer itself.it would work fine for 10-15 mins during gaming but then fail again, i just used a normal usb hub and it worked fine.